Privacy Policy

1. Introduction

Welcome to CeraVeSale. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ceravesale.com (the "Site") and make purchases from us.

By using our Site, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Contact Information: Name, email address, shipping address, and phone number.

• Payment Information: Billing address and payment details (processed securely by our third-party payment processors; we do not store full credit card numbers).

• Account Information: If you create an account, username and password.

• Communications: Records of your correspondence with us (e.g., customer service inquiries sent to [email protected]).

2.2 Non-Personal Information

We automatically collect certain technical information when you visit our Site, such as:

• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and dates/times of access.

• Cookies & Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze Site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected information for the following purposes:

• Order Fulfillment: To process, ship, and manage your purchases, returns, and exchanges.

• Customer Service: To respond to your inquiries and provide support via [email protected].

• Site Improvement: To analyze trends, monitor Site performance, and improve our products and services.

• Marketing (with consent): To send you promotional emails about new products, special offers, or skincare tips related to ceramide-based skincare. You can opt-out at any time.

• Security & Fraud Prevention: To protect our Site and transactions.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: With trusted partners who assist us in operating our Site, conducting business, or servicing you (e.g., shipping carriers, payment processors, email service providers). These parties are obligated to keep your information confidential.

• Legal Compliance: If required by law, subpoena, or to protect our rights, property, or safety, or the rights of others.

• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Your Rights & Choices

• Access & Correction: You may review and update your account information by logging into your account.

• Marketing Emails: You can unsubscribe from marketing communications by clicking the "unsubscribe" link in any email or contacting us at [email protected].

• Cookies: Most web browsers allow you to control cookies through their settings. Note that disabling cookies may affect your Site experience.

• Do Not Track: Our Site does not currently respond to "Do Not Track" browser signals.

7. Third-Party Links

Our Site may contain links to third-party websites (e.g., dermatologist blogs, ingredient resources). This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us, and we will delete it.

9. International Users

Our Site is operated in the United States. If you are accessing from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this page regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: [email protected]

Thank you for trusting CeraVeSale with your skincare needs and your personal information.