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At CeraVeSale, we are dedicated to providing exceptional customer service alongside our dermatologist-developed skincare products. Our goal is to ensure your experience with us is seamless, transparent, and supportive—from browsing to aftercare.
Primary Email: [email protected]
Response Time: We strive to respond to all inquiries within 24 hours on business days (Monday–Friday, 9 AM–6 PM EST).
Contact Form: You can also reach us via the contact form on our website for general questions.
Processing Time: Orders are processed within 1–2 business days after payment confirmation.
Shipping Options: We offer standard and expedited shipping options at checkout. Delivery times depend on your location and selected service.
Tracking Information: Once your order ships, you will receive an email with tracking details so you can monitor your delivery.
Shipping Areas: We currently ship within the United States. For international shipping inquiries, please email us before placing your order.
Satisfaction Guarantee: We stand by the quality of our products. If you are not satisfied, you may request a return within 30 days of delivery.
Condition: Items must be unused, unopened, and in original packaging to be eligible for a full refund. Opened products may be considered for partial refund or exchange if there is a quality issue.
Process: To initiate a return or exchange, please contact us at [email protected] with your order number and reason for return. We will provide a return authorization and instructions.
Refunds: Refunds will be issued to the original payment method within 5–10 business days after we receive and inspect the returned item(s). Shipping costs are non-refundable unless the return is due to our error.
Product Questions: Our team is knowledgeable about our formulations and the role of three essential ceramides in restoring the skin barrier. We are happy to help you choose the right cleanser, moisturizer, or other product for your skin needs.
Skin Concerns: While we can provide general product information, we are not medical professionals. For specific skin conditions or medical advice, please consult a dermatologist.
Data Protection: We value your privacy. Your personal information is securely stored and never shared with third parties for marketing purposes. See our Privacy Policy for full details.
Secure Shopping: Our website uses SSL encryption to ensure your payment and personal data are protected during transactions.
We welcome your feedback—positive or constructive—as it helps us improve our service, website, and overall customer experience. Feel free to share your thoughts with us at [email protected].
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